Processing Time
Orders are processed within 1–3 business days after payment confirmation. Custom or handmade items (such as wigs or braided units) may require up to 5–7 business days before shipping.

Shipping Options & Delivery Times

• Romania: 1–3 business days

• Europe (EU): 3–7 business days

• International: 7–14 business days (varies by destination)

All orders are shipped with tracking. You will receive a confirmation email with your tracking number once your order has been dispatched.

Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and package weight.

Delays & Issues
Lily Hair is not responsible for delivery delays caused by courier services, customs processing, or incorrect shipping information provided by the customer.

Customs & Duties
International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer.

Missing or Damaged Packages
If your package is missing or arrives damaged, please contact us at +40792439869  within 48 hours. We’ll do our best to assist you.